How we use your Personal Data

This privacy policy explains how INCPEN uses your personal data, which is usually known as ‘Personally Identifiable Information’ (PII). Personally Identifiable Information is any information which can be used to directly identify you as a person – including your name, email address, phone number, credit card details, or address. Your Personally Identifiable Information is protected by law in the European Union, the United Kingdom, United States, and most countries around the world. INCPEN takes privacy very seriously, and will always follow the policies below when dealing with your Personally Identifiable Information.

What we do

•  If you send us a message using our Contact Us page, we will store your name and email address. We do this so we can respond to your questions, comments or correspondence.

•  If you leave a comment against any of our articles or pages, we will store your name and email address. We do this so we can display your name against your comment, and let you choose to receive updates if someone replies to your comment.

•  We use Google Analytics to understand browsing habits on our website. We do not store directly personally identifiable information through the use of this tool, but you may be asked to store a cookie on your computer to let us track your visit. You can choose to disable cookies without impacting your use of our website. We do this so we can better understand which parts of our website are useful, and which need improvement or accessibility changes in future.

•  If you want us to stop emailing you (if you have subscribed to updates for one of our services or products), you can follow the instructions at the bottom of our emails to opt out of all future communications.

•  We perform regular security audits with trusted third parties to identify and close any opportunities an attacker might use to break into our systems or access your personal data.

•  We will let you know within 48 hours if we suffer from a data breach by email and through a notice on the front page of our website at

•  We store any and all personal data in a secure manner – encrypted at rest and in transit – using industry-standard encryption tools.

•  We securely delete any personal information we no longer need – including email addresses which no longer wish to be contacted or clients who have closed their accounts with us.

•  We comply with international data protection laws including GDPR, CAN-SPAM, COPPA, and CalOPPA.

•  We will let you know if our privacy policy ever changes at least one month (30 days) in advance, by email to our known subscribers and through a notice on this page

What we don’t do

•  We never sell your data to third parties, anonymous or otherwise. Ever.

•  We never gather more personal information than we need to do our job –. only the minimum information we need to provide you with INCPEN’s member services

•  We never provide third party advertisements or services on our site, and never use your personal data for targeted advertising.

•  We never charge you for requests around your personal information rights, such as asking for your data to be sent or deleted.

•  We never send unsolicited mass marketing emails – but we might email you if you have explicitly asked to be contacted about a particular topic we are working on.

•  We never give access to your data to people who don’t need it – whether a third party or one of our own employees.

Getting in touch

You can reach INCPEN through one of the contact details below:



Postal Address: Office 7, 35-37 Ludgate Hill, London, EC4M 7JN